Privacy Policy

Last updated: March 25, 2026

At Céragrès, protecting your personal information is a priority. This policy aims to inform you about how we collect, use, disclose, and protect your personal information, in accordance with Law 25 – An Act to modernize legislative provisions respecting the protection of personal information.

1. Collection of personal information

We may collect the following information when you interact with us:

First and last name
Contact information (email address, phone number, mailing address)
Information related to your orders or requests
Browsing information (cookies, IP address, website activity)

This information is collected in particular when you:

Fill out a form (contact, information request, sample order)
Browse our website
Contact our customer service

2. Use of information

Your personal information is used for the following purposes:

Respond to your requests and provide follow-up
Process your orders and deliveries
Improve your user experience
Send marketing communications (with your consent)
Comply with our legal obligations

3. Consent

We collect, use, and disclose your personal information with your consent, except where permitted or required by law.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

4. Disclosure of information

We do not sell your personal information.

However, we may share it with:

Service providers (e.g., web hosting, e-commerce platforms, delivery services)
Technology partners (e.g., analytics or marketing tools)
Legal authorities when required

These third parties are required to protect your information in accordance with the law.

5. Hosting and transfer outside Quebec

Some of your information may be hosted or processed outside Quebec or Canada.

In such cases, we ensure that appropriate safeguards are in place, in accordance with Law 25.

6. Retention of information

We retain your personal information only for as long as necessary for the purposes for which it was collected, unless otherwise required by law.

7. Data security

We implement physical, technological, and administrative security measures to protect your personal information against:

Unauthorized access
Loss or theft
Disclosure or modification

8. Your rights

In accordance with Law 25, you have the following rights:

Access your personal information
Request correction of your information
Withdraw your consent
Request deletion of your information (under certain conditions)

To exercise these rights, please contact us.

9. Person in charge of personal information protection

In accordance with the law, we have designated a person responsible for the protection of personal information:

[Name or title — e.g., Person in charge of personal information protection]
Email: [email]
Phone: [number]

10. Cookies

Our website uses cookies to:

Improve website performance
Analyze traffic
Personalize your experience

You can configure your browser to refuse cookies.

11. Policy updates

We reserve the right to modify this policy at any time. Any changes will be posted on this page with the updated date.

12. Contact

For any questions regarding this policy or your personal information:

pgervais@ceragres.ca