Sales Consultant
The incumbent is responsible for supporting clients throughout their purchasing process for ceramics, plumbing accessories, countertops and installation materials.
- Service
- Sales
- Status
- Permanent
- Work location
- Laval Boutique Workspace
- Immediate supervisor
- Laval Boutique Workspace
- Posting date
- April 14, 2025
Responsibilities:
- Assist clients visiting the boutique while respecting whether the client belongs to a colleague, comes from the professional program or is related to commercial projects.
- Answer incoming calls and emails.
- Participate in the design planning of client spaces based on their needs and budget by advising on various products (tiles, countertops, fine plumbing, heated floors and installation materials).
- Advise clients on quantity calculations and reserve products in the computerized system according to internal practices.
- Participate in training provided by suppliers, designers and Céragrès on products, as well as any other training related to improving responsibilities and or business processes.
- Prepare quotes and estimates for clients using the computerized order system.
- Participate in the development of new clients (prospecting designers by phone, networking, participating in in store design events and interacting with designers).
- Assist in organizing samples in the appropriate areas in the boutique, labeling panels, cleaning, etc.
- Maintain the showroom in impeccable condition.
- Participate in preparing returns received in the boutique for shipment to the Céragrès warehouse.
- Process orders and enter them into the system (SAP).
- Convert quotes into orders.
- Follow up on orders to ensure delivery timelines are met.
- Communicate with clients to assess after sales service, validate customer satisfaction and improve Céragrès processes.
- Assist colleagues in order to better serve clients.
- Validate inventory stock levels.
- Coordinate product deliveries to clients.
- For plumbing and countertop products, communicate directly with the relevant suppliers.
- Perform any other related customer service tasks to ensure a consistent, efficient and high quality customer experience.
Requirements:
- Completed high school diploma; any training in sales, customer service or a related field is an asset.
- Minimum of 3 years of relevant experience.
- Previous experience in sales or customer service (a strong asset).
- Excellent communication and interpersonal skills.
- Strong customer service orientation and commitment to client satisfaction.
- Ability to identify client needs and propose appropriate solutions.
- Strong negotiation and closing skills.
- Organizational skills, autonomy and strong ability to manage priorities.
- Team spirit and ability to collaborate with various stakeholders.
- Dynamic, personable and professional attitude.
- Knowledge of basic computer tools (Microsoft Office suite, point of sale systems or CRM).
- Bilingualism (French and English), spoken and written.
Benefits:
- Dental Insurance
- Disability Insurance
- Extended Health Insurance
- Life Insurance
- Paid Time Off
- Company Events
- Employee Assistance Program
- On site Parking