Department: Sales

Status: Permanent, Full-time

Schedule: Monday to Sunday (variable)

Workplace: Dix30 Boutique Workspace, 8240 Leduc Blvd, Suite 10, Brossard, QC J4Y 0K7

Immediate Supervisor: Boutique Workspace Manager 

Join the Céragrès Team

Are you motivated by customer service excellence in a dynamic industry like design and architecture? If your passion for customer satisfaction and attention to detail are your top priorities, these qualities will be valuable assets for our shared success. We are looking for a Sales Advisor for our Dix30 Boutique Workspace to join our dynamic and committed teams.

Tasks and Responsibilities

The Sales Advisor is responsible for assisting the customer throughout the purchase process of ceramic tiles, plumbing accessories, countertops, and installation products. They also prepare customer orders according to company procedures, ensuring a high level of customer service. This position involves communication with customers and internal teams.

• Greet customers in-store, following a checklist to verify if the customer is assigned to a colleague, part of the professional program, or associated with commercial projects.
• Answer incoming calls and emails.
• Assist in designing layouts based on customers' needs and budget, advising them on various products (tiles, countertops, fine plumbing, and installation products).
• Participate in product training provided by suppliers, designers, and Céragrès, as well as any other training to improve responsibilities and business processes.
• Prepare quotes (estimates) and orders for customers using the computerized system within the required timelines.
• Maintain the showroom in impeccable condition.
• Manage orders from start to finish in the ERP system: create orders, check stock, plan deliveries, and issue invoices.
• Work as a team, assist colleagues, and foster a spirit of collaboration to better serve the customer.
• Handle monetary transactions during a sale.
• Modify orders when necessary.

Benefits

• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• On-site Parking

Requirements

• At least one year of experience in sales and customer service.
• French (required).
• English (preferred).
• Demonstrated skills in customer service and problem-solving.
• Excellent judgment, initiative, and organizational skills.

*Please note that the use of masculine pronouns is for simplification purposes only.