Status: Permanent, Full-Schedule: Monday to Sunday (variable)
Work location: Montreal - Outlet - Acadie Blvd., St Jerome - Jean-Baptiste-Rolland O Blvd.
Posting Date: March 15, 2024
Join the Céragrès team
Are you looking to join a dynamic team in the design and architecture industry? Are you passionate about sales? Our Outlet offers an environment with a variety of challenges including sales, customer service, and some manual tasks. We are looking for an enthusiastic and passionate Sales Consultant to join our team.
Responsibilities
As a Sales Consultant, you will be responsible for guiding customers throughout their purchasing process, promoting our products, and developing sales volume at the Outlet.
Sales and Customer Service
- Greet customers in-store and design their layout projects according to their needs and budget;
- Contribute to client development, ensure follow-up and customer loyalty;
- Advise customers on different products and possible arrangements;
- Prepare quotes, place orders, and carry out various transactions on our computerized systems;
- Support customers until they conclude their experience with a purchase of our products;
- Follow up on quotes to convert them into sales and perform after-sales follow-ups with customers;
- Make reservations for selected products in the system and check stock levels;
- Manage after-sales follow-ups: inform customers about transport options, connect them with the relevant department, answer their questions, handle returns, etc.
Product Handling
- Handle products (ceramic boxes from 5 to 40 kg) or installation products;
- Prepare orders;
- Use a pallet jack to move and relocate pallets as needed, respecting occupational health and safety rules;
- Manually load customers' vehicles ensuring balanced weight distribution and displaying courtesy.
Requirements
- Retail sales experience;
- Customer service experience;
- Computer proficiency (MS Office, knowledge of SAP Business One is an asset);
- Strong interest in sales;
- Interest in the design field;
- Interpersonal skills;
- Versatility and sense of responsibility;
- Bilingualism (French, English).
*Note that the use of the masculine form is for brevity only.